Deposit/Reservations - A 50% payment will be due at the time of reservation to reserve your rental items and date. The final balance must be received within 4 weeks of your event to allow time for processing. A signed rental agreement must be signed and remain on file for all orders. No orders will be delivered without the return of your signed rental agreement. You can up or down size your original order amount by 10% up until three weeks prior to your event date, after which time your order becomes final and will be charged according to the last count provided. Make sure to reserve your covers early to ensure availability for your event date. It's best to get your rental order reserved within 4-5 months of your event date, if possible.
Installation - The cost of rental includes: delivery, installation and pick up. Our staff members will arrive to install the morning of your event and then return to un-install the following day. Late night/same day pick up orders will be subject to an additional fee. This service is only available to local customers in the Central Coast of California. If you are outside our local service area please contact us for special arrangements.
Distance Surcharge - Events located outside of our local area are subject to a distance surcharge.
Damaged/Missing Items - The customer is responsible for all rental items from the time of delivery until they are uninstalled by Cover Ups.
All items that are missing or damaged will be charged at full replacement cost. This includes: mildew, burned, severely stained, torn, waxed, or soiled beyond cleaning, etc.
Cancellation Policy - Please be aware that once we reserve an order, other orders are turned away to keep our commitment to you. Once the paperwork has been submitted, your deposit will be surrendered in the event of a cancellation. No refunds are given for un-used linens.
Method Of Payment - Payments and deposits can be made by cash, check or money order. Your final balance must be received 4 weeks prior to the delivery date to allow time for processing.